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This store has earned the following certifications.
BedStory: A Brand Committed to Quality and Customer Satisfaction
At BedStory, we are the brand owner and manufacturer, and we take great pride in our commitment to quality and customer satisfaction. Our journey begins with our world-class production facilities, as we own 5 production bases spanning over 10 million square feet across the globe, placing us among the top 3 industry leaders worldwide.
Our focus on quality extends to every aspect of our operations, from raw material processing to the final product. We independently develop and produce our own raw materials, which allows us to effectively reduce costs and maintain strict quality control. This dedication to quality is further reinforced by our in-house research and development team, who meticulously design and engineer all of our sleep products.
At the heart of the BedStory experience is our unwavering commitment to customer care. Each mattress we sell comes with a 365-night trial and a 10-year warranty, ensuring that you can sleep soundly, knowing that we've got your back. Forget the unhappiness of the day – with BedStory, you can drift off into a peaceful slumber, free from pain and discomfort.
Our mattresses are designed to provide exceptional comfort and support, thanks to their innovative 6-layer ergonomic design. Featuring 38D fusion memory foam and 1.88mm pocket coils, our mattresses offer targeted lumbar and hip support, spine alignment, and pressure relief, catering to the needs of sleepers of all body shapes and sizes.
The advanced pocket spring system in our mattresses collaborates with the adaptive orthopedic foam comfort layer to provide targeted back and lumbar support, while the 35% enhanced edge support ensures consistent support across the entire surface of the mattress, preventing edge collapse.
In addition to the exceptional support and comfort, our mattresses also provide a safer sleep environment. Proudly crafted without the use of fiberglass or other toxic materials, our mattresses are non-toxic and odor-free, ensuring a healthier sleeping experience.
The cooling and breathable properties of our mattresses further enhance the sleep experience. The fusion foam, infused with bamboo charcoal, copper, and green tea extract, can remove moisture, absorb sweat, and promote blood circulation, making it the perfect solution for those who tend to sleep hot.
As the brand owner and manufacturer, we are committed to providing our customers with the best-priced mattresses, without compromising on quality. Each BedStory product comes with a 10-year assurance and ongoing support, giving you the peace of mind you deserve.
Experience the difference with BedStory – a brand that is steadfastly responsible for its products, delivering unparalleled quality, comfort, and customer care.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
product_dimensions | 80 x 76 x 12 inches | ||||
item_weight | 106.1 pounds | ||||
manufacturer | BedStory US | ||||
item_model_number | Moon | ||||
customer_reviews |
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best_sellers_rank | #19,915 in Home & Kitchen (See Top 100 in Home & Kitchen) #107 in Mattresses | ||||
date_first_available | February 27, 2024 |
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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